Where Design
Meets Delivery

Product Owner for eTrac, the mission-critical SaaS platform driving $150M in managed services operations and enabling real-time ESG compliance reporting for enterprise customers.

• Led UI/UX modernization of customer-facing portal
• Established agile methodology with predictable release cycles
• Monitored IoT device integrations across waste operations

Strategic consultant guiding agile transformation for a $15B U.S. logistics company experiencing accelerating growth.

• Product team doubled in size under engagement
• Led corporate Community of Practice across 10+ product teams
• Defined KPI frameworks aligned to corporate strategic roadmap

Led UI/UX team delivering white-label travel loyalty experiences for American Airlines, British Airways, JetBlue, Japan Airlines, American Express, Marriott, and MasterCard — all from a single platform. Managed the UI backlog serving 8 internal development teams.

• Defined and maintained the design system used across all customer-facing white-label sites
• Conducted user research and user studies to improve satisfaction and system usability
• Ensured WCAG accessibility standards compliance across all platforms
• Translated requirements from 8 dev teams into interface controls and design standards

Product Owner for mission-critical inspection platform managing millions of vehicles through a $1.9B multi-stage reconditioning operation. Owned both the mobile inspection tool and the customer-facing portal driving ADESA's primary revenue stream.

• Developed AutoHawk mobile app powering 2M+ annual vehicle inspections — improving accuracy and reducing processing time
• Streamlined vehicle condition documentation and auction listing workflows end-to-end
• Managed Customer Portal for damage reviews, repair estimation, and approval workflows
• Met with stakeholders to define and assess needs, develop roadmaps, and set and track KPIs
• Acted as Subject Matter Expert for engineering team throughout the development lifecycle

Product Owner for two platforms in the $350M+ global remote proctoring market: PSI Bridge™ — a secure online exam proctoring solution for certification and education — and Am I Job Ready — a soft-skills career platform for assessing and developing candidate employability.

• Led user-centered design transformation integrating design thinking, customer research, and rapid prototyping
• Conducted systematic customer interviews driving feature refinement and maintaining product-market fit
• Managed agile development sprints for cross-functional teams, improving delivery timelines and team velocity
• Drove product innovation strategy through market-competitive feature ideation in expanding remote proctoring market
• Defined and tracked success metrics aligned to strategic objectives

Led UI/UX design strategy for enterprise assessment platforms — including the Administrator application, Assessment Authoring tool, and Test Center management — serving high-stakes certification and education markets.

• Led conceptual discussions with internal business teams and translated needs into rapid low- and high-fidelity prototypes
• Established systematic usability testing protocols, reducing friction in high-pressure assessment environments and improving completion rates
• Delivered production-ready HTML and CSS ensuring optimal performance for thousands of concurrent users
• Conducted strategic customer needs analysis driving a data-informed feature roadmap

Designed multi-platform user experiences across web, tablet, and mobile for a major public insurance company serving millions of customers nationwide — including claim processing, sales enablement, and agent productivity tools.

• Designed insurance claim processing interface optimizing workflow efficiency for customer service operations
• Built geolocation-enabled mobile sales applications and tablet-based presentation tools that enhanced agent productivity
• Delivered production-ready front-end code (HTML, CSS, JavaScript) bridging design vision and technical execution
• Collaborated with business subject-matter experts to ensure UX alignment with complex insurance and regulatory requirements

Member of the Corporate Web Solutions team, gathering requirements and documenting UI specifications for regulatory, compliance, and customer service projects across OneAmerica's websites.

• Established design standards and user-centered practices across the organization
• Delivered solutions to aid in improving service quality and ensuring regulatory compliance

Engaged to develop a new information architecture and front-end overhaul of the Department's proprietary intake software, using user profiling and scenario-based design methods.

• Redesigned intake workflow that reduced data-entry errors by 57%
• Achieved improved service times for caseworkers - redirecting time from documentation to delivering services

Led design of an innovative web application for the world's largest independent book publisher, enabling authors to create personalized books, photo books, and calendars through a progressive, task-based process.

• Designed content creation, collaboration, photo upload and management features for a complex authoring platform
• Collaborated closely with marketing and development teams from concept through production